Service Guide
Open an Account
Access to your storage account is controlled by the "Authorization
for Access" form that we have on file for your company.
The first
five names that appear on the form are considered "primary" signatories
and these should be the personnel within your organization who will most frequently
place orders with us.
Any additional names that appear on the form are
considered "secondary" signatories and should be personnel who will
only occasionally place orders when the primary signatories are unavailable. Secondary
signatories are often people in upper management, legal or accounting positions.
Whenever possible, a primary signatory for your account should place their
orders online utilizing their web browser or fax their access requests directly
to the storage facility that the materials are stored at least four (4) hours
in advance of pickup or delivery. Many of our customers provide instructions as
much as two days in advance, and some a week in advance.
If you are
not sure in which facility a particular tape or film element is located, you may
then fax your request to the Vanowen storage facility for processing.
We may accept telephone orders for materials only after we have become familiar
with your personnel and can easily recognize their voices.
Rush order
charges may be applied if your requested order is for material that is needed
in less than four (4) business hours. This may apply to orders received late in
the business day for pickup or delivery first thing the following morning.
In emergency situations, we will at your request open early, close late,
or reopen one or more of our facilities so that materials may be accessed from
storage.
There is always someone "on call" for each of our
facilities and their numbers are provided if you call the storage facility(ies)
after hours. Requests for pickups of your media from other vendors may be faxed
or called into any of our facilities, or you may contact our Dispatcher and Vault
Foreman, John Bragg directly by calling (818) 239-1960, or fax (818) 239-1965.
John or the facility manager will schedule your pickup for the time and place
you specify. Remember to tell them how much material is to be picked up so that
we can send the correct size truck or van to accommodate the load. Be sure that
any materials we pickup or you have delivered to our facilities are accurately
and clearly labeled since we rely on the label information for data input purposes.
If you have any questions about your inventory, they may be directed to either
the storage facility where the product is housed or ask Lynda Capuano at the Vanowen
storage facility for a computerized inventory report. Lynda will be happy to print
up the appropriate report and arrange to have it mailed to you. Small Inventories
and Access Item Reports can be faxed or emailed if the need arises. This information
is also available via the Internet on our secure website with a valid log in and
password. To enable Internet access to your account you will need to first contact
Lynda to obtain a password.
For an online demonstration of the secure
site click here
Our credit manager, Wendy Schmitz,
provides Accounting and billing support. Both Lynda and Wendy may be reached by
calling the Vanowen storage facility (818) 760-4223.
As always, if you
have any questions about our services or our facilities, please don't hesitate
to give us a call at (818) 760-4223, or (800) 968-9111 outside of California.
Our goal is to provide you with the best service possible. We welcome any suggestions
that you may have. For additional information about becoming a PTA client, click
here
Business hours for our facilities are as follows:
10717 Vanowen St. - North Hollywood, CA 8:30 a.m. to 6:00 p.m. (PST) (818)
760-4223
3520 Valhalla Drive Burbank, CA 8:30 a.m. to 6:00 p.m. (PST) (818)
239-1960
4800 W. San Vicente Blvd. - Los Angeles, CA 9:00 a.m. to 6:00 p.m.
(PST) (323) 938-3711
